13th Jul 2010
Have you ever tried lying down on a waterbed? It can be a disconcertingly bumpy experience:
03rd Jun 2010
WIMAX is in the news again. Huawei Technologies, China’s largest telecommunications equipment manufacturer, has said it expects WIMAX sales to double to $1 billion in 2010 as emerging markets scramble to provide their communications-starved populations with broadband access.
01st Apr 2008
Two years since the acquisition of Orion Telecom by then-Datapro – at the time much smaller than the company it was acquiring – the rebranded Vox Telecom Group’s executives agree the acquisition has given a massive boost to the groups’ mission to be South Africa’s leading alternative telecommunications company.
01st May 2007
After salaries, telecommunications costs are often the biggest expense for a business. But companies with an eye on the bottom line are implementing telephone management systems with reporting tools that can help control and manage the telephone call activities over a PBX.
01st May 2007
With mobile number portability now entrenched in the South African telecoms market, the time has come for the introduction of the same flexibility in the fixed line arena. That’s according to Jacques du Toit, managing director of Orion Telecom, who says the introduction of fixed line number portability is long overdue.
26th Mar 2007
Anyone in telecoms knows that the adoption of IP telephony in South African contact centres has been slow for the simple reason that the process of IP telephony adoption is an expensive one. That’s according to Jacques du Toit, director of Orion Telecom, who maintains that, despite the cost, business needs to look at the longer term benefits of the technology.
11th Aug 2006
There is ongoing change underway in the way customers want to contact the companies they do business with. Telephone communications are being augmented by web-based chat, e-mail, SMS and voice and video over IP.
03rd Aug 2006
More than 30 years ago the call centre was born, its main purpose to help improve customer service. In its infancy, the call centre consisted of a few telephones on desks, with calls routed through the main switchboard. This rudimentary system has evolved into today’s sophisticated customer contact centre, thanks largely to the advances made in telecommunications technology in the 1990s.
01st Jun 2006
Companies will cut costs by merging voice and data because they will have only one infrastructure to manage and maintain. Or so the sales pitch goes.
16th May 2006
Voice over Internet Protocol (VoIP) is enjoying a significant amount of hype in the marketplace. However, cautions JACQUES DU TOIT, sales and marketing director at Orion Telecom, not all South African companies that buy VoIP are in fact receiving it.