Some of the biggest challenges facing ICT managers in current market conditions are managing multiple vendors and understanding the vast range of complex and diverse ways in which telecommunications services are billed, while simultaneously controlling or reducing costs.  Toolbox comprehensively addresses these.

Telco Toolbox will:

• Provide all relevant stakeholders in your organisation with a consolidated view into your telecoms expenditure - infrastructure, fixed and variable costs
• Identify opportunities to more effectively manage the telco environment within your organisation
• Provide accurate and detailed information - allowing for more informed procurement decision-making
• Reduce the time and resources required to manage your telecoms costs
• Provide management information (in an accessible and user-friendly format) required to control telephony user behaviour and in so doing, reduce unnecessary expenditure

Telco Toolbox Components

Snapshot	An organisational level healthcheck on your telecomms infrastructure.  This identifies current inefficiencies, overcharging and cost reduction opportunities.
Vendor Management	A monthly service which collects and consolidates all vendor invoicing and processes this information in order to produce relevant, easy to understand reports that not only present a clear picture, but highlight inefficiencies and cost reduction opportunities.  Vendors will include alternative telco operators, Telkom, Neotel, GSM Networks and ISPs.  All reports are categorised into logical groups and are available either on-line or as Excel downloads.
Call Manager	A powerful reporting tool that provides information that assists in managing telephone call activities from the PBX - offering a comprehensive suite of flexible analysis reports.
Dashboard	A central website view that provides summarised recent information to provide key management with a quick overview of relevant performance indicators.  Links to Vendor Manager and Call Manager from Dashboard allow a detailed drill down if required.

Vox Orion Call Manager

Call Manager is a powerful, web-based Telephone Management System that provides a hierarchical view of all PBXs within an organisation, no matter where they are located.  Eight management levels are supported, with a number of standard reports specially designed to assist management in controlling costs, detecting abuse and generally managing the use of telephones.

Every TMS vendor faces the challenge of telephone costs not equalling actual billed costs by intelligently mapping the actual invoiced costs to the TMS call register to achieve highly accurate costings per user, rather than getting to within only 85% accuracy as is typical with most traditional systems.

Vox Orion Call Manager vs. Traditional TMS

Orion Call Manager	Traditional TMS
No server, no software, no capital expenditure, no maintenance costs.	Customer has to supply a server for the on-site TMS to operate, thus incurring set up and installation costs, plus ongoing maintenance costs of hardware and software.
100% up-to-date call charge tables.	Often out of date, thus contributing to increased costing errors.  Call out fees from TMS vendors to continually update these tables.
Ability to integrate user cellphone records on  extension details.	Not able to import the cell phone call detail records into the system.
Unlimited number of users can access the reports via the web.	User licences generally have to be purchased for every user.

*Click here to download the Telco Toolbox product sheet.